Reset Your Geotab Password in 3 Easy Steps with Pictures
If you’re here because you’re getting the dreaded “Incorrect username or password” message, you’ve come to the right place. Below you will find all the information you need to change your own password, whether you’re a driver using Geotab Drive or an admin using MyGeotab.
NOTE: If your username is not a valid email address, you will need to contact your fleet manager or administrator to have them manually reset your password.
So, without further ado, how to change your password in MyGeotab or Geotab Drive:
How to Change Your Geotab Password
1) Go to my.geotab.com, Enter Your Username, and Click "Next"
First, go to my.geotab.com and type in your username. Click the “Next” button to get to the next page where we can actually get a password reset initiated.
2) Click the "?" Button and Enter Username/Database Info
Click the question mark button to the right of the password box.
Retype your username and enter your company’s database name or number. Click “OK” and Geotab will send a password-reset link to your username/email address:
3) Check Your Email for a Password-Reset Link
Geotab will send you a password-reset link in an email. This should look something like the following:
Click the “Set Password” button.
This will take you to a login screen where you can now set a new password for yourself.
Click “Save” and you will now be able to log into MyAdmin or Geotab Drive with your new password going forward.
NOTE TO DRIVERS: Once you have gone through these steps, you should be able to log into the Geotab Drive app using your new password. Check out our YouTube video here for a refresher on logging into Geotab Drive.
But I Know My Password is Right: Other Reasons Logins Fail
Your Database Name or Number Isn't Specified
Let’s use an analogy here, because I think analogies are fun.
Having the correct username and password combination is a bit like having the key to a house: this works great for getting in as long as you’re…at the right house. Not specifying which database you’re trying to log into is a bit like trying to turn a key in midair while standing in the middle of a field: you can turn it as much as you want, but it’ll never actually open the door to your house.
Specifying your database is a little different if you’re an admin or a driver, so I’ve outlined each of these ways below:
How to Specify Your Database Name or Number in Geotab Drive
If your database is already specified, you will see it underneath your login information like this:
If you don’t see this “via” section, your login will look like the one below, and you’ll need to click the “Options” button:
From this page, you can fill out your username and also specify your database name or number.
That’s it! From here, click “Next” and enter your password as usual.
How to Specify Your Database Name or Number in MyGeotab
To specify a database when logging into MyGeotab, go to my.geotab.com and click the “+” button.
This will show the option to enter your database name or number:
Enter your username and database, click the “Next” button, and then proceed with the login process as normal.
Alternatively, you can type in my.geotab.com/[your_database_here] before you go to log in. This cuts out the need to specify the database on the login page. Here’s what this might look like:
User Lockout is Enabled
One of the features that Geotab implemented in 2019 is the ability to lock out users from the system after some number of failed login attempts. The default for this is to log the user out after 3 failed login attempts within 15 minutes. If this happens, your user will be locked out of the system for 30 minutes.
If you have already exceeded the login limit for your database, there is only one way to get back in: wait.
[NOTE TO ADMINS: You can disable this feature or shorten the lockout time on this feature. I’ve created a short YouTube video on where to find these setting here: Setting Password Requirements in MyGeotab.]
Once your wait time is up, you may want to reset your password using one of the methods outlined above to make sure you’re putting in all of your information correctly. This done, follow the login process as usual and you should now be able to get back into the system.
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